الأسئلة الشائعة
Frequently Asked Questions
Where are you located?
We proudly operate six locations across Egypt to serve you better. Click here to view all our locations.
Do you have grooming and boarding?
Yes! We provide professional grooming and safe, comfortable boarding for your pets.
Are you open every day?
Yes! We are open 24 hours a day, 7 days a week, including weekends and holidays.
What services do you provide?
We offer a full range of veterinary care including: Wellness exams & vaccinations, Surgery, Dental care, Grooming, Boarding, Diagnostics & laboratory testing, Emergency services.
Do I need an appointment, or can I walk in?
Appointments are preferred to help us serve you faster, but walk-ins are always welcome.
How do I become a new client?
New clients can call us anytime or stop by in person to register and schedule care. No online forms are required.
What should I bring to my pet’s first visit?
Bring any previous medical records, vaccination history, and a list of current medications. Dogs should be on a leash, and cats or small pets in a secure carrier.
Do you offer emergency services?
Yes. We provide emergency care around the clock, as well as routine and preventive services.
What types of animals do you treat?
We primarily care for dogs and cats. We can also see some exotic pets—please call ahead to confirm availability.
Do you offer spay and neuter services?
Yes, we provide spay and neuter procedures as part of our surgical services.
Can I stay with my pet during treatment?
You are welcome to stay for most exams. For certain procedures or emergencies, we may ask you to wait in our reception area.
Do you see pets for travel certificates?
Yes, we can provide health certificates and vaccinations required for travel. Please contact us in advance to schedule an appointment.
How do I refill my pet’s medication?
Just call us anytime—our team will prepare your prescription for pickup from our in-house pharmacy.
Do you have an online pharmacy?
No. All prescriptions are filled on-site through our clinic pharmacy for your convenience.
What forms of payment do you accept?
We accept cash, debit cards, and all major credit cards. Payment is due at the time of service.