Question 1

Where are you located?

Accepted Answer

We proudly operate six locations across Egypt to serve you better. Click here to view all our locations.

Question 2

Do you have grooming and boarding?

Accepted Answer

Yes! We provide professional grooming and safe, comfortable boarding for your pets.

Question 3

Are you open every day?

Accepted Answer

Yes! We are open 24 hours a day, 7 days a week, including weekends and holidays.

Question 4

What services do you provide?

Accepted Answer

We offer a full range of veterinary care including: Wellness exams & vaccinations, Surgery, Dental care, Grooming, Boarding, Diagnostics & laboratory testing, Emergency services.

Question 5

Do I need an appointment, or can I walk in?

Accepted Answer

Appointments are preferred to help us serve you faster, but walk-ins are always welcome.

Question 6

How do I become a new client?

Accepted Answer

New clients can call us anytime or stop by in person to register and schedule care. No online forms are required.

Question 7

What should I bring to my pet’s first visit?

Accepted Answer

Bring any previous medical records, vaccination history, and a list of current medications. Dogs should be on a leash, and cats or small pets in a secure carrier.

Question 8

Do you offer emergency services?

Accepted Answer

Yes. We provide emergency care around the clock, as well as routine and preventive services.

Question 9

What types of animals do you treat?

Accepted Answer

We primarily care for dogs and cats. We can also see some exotic pets—please call ahead to confirm availability.

Question 10

Do you offer spay and neuter services?

Accepted Answer

Yes, we provide spay and neuter procedures as part of our surgical services.

Question 11

Can I stay with my pet during treatment?

Accepted Answer

You are welcome to stay for most exams. For certain procedures or emergencies, we may ask you to wait in our reception area.

Question 12

Do you see pets for travel certificates?

Accepted Answer

Yes, we can provide health certificates and vaccinations required for travel. Please contact us in advance to schedule an appointment.

Question 13

How do I refill my pet’s medication?

Accepted Answer

Just call us anytime—our team will prepare your prescription for pickup from our in-house pharmacy.

Question 14

Do you have an online pharmacy?

Accepted Answer

No. All prescriptions are filled on-site through our clinic pharmacy for your convenience.

Question 15

What forms of payment do you accept?

Accepted Answer

We accept cash, debit cards, and all major credit cards. Payment is due at the time of service.

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